Orenvo Pro — Support & Contact

If your license key does not activate, include:

• your purchase email,
• order ID if available,
• license key short code if available,
• app version,
• Windows version,
• screenshot of the error message,
• a short description of what happened.

Do not send your full license key in public forums or public screenshots.

If you lost your license key, first check your purchase receipt and customer order page from the payment provider.

If you still cannot find it, contact support with:

• purchase email,
• approximate purchase date,
• order ID if available,
• name used during purchase.

Orenvo Pro licenses include activation for up to 2 personal devices.

If you replaced your computer, reinstalled Windows, or need help moving your license, contact support.

We may reset or deactivate old device activations when appropriate.

Refund requests are reviewed according to the Orenvo Pro Refund Policy.

When contacting support about a refund, include:

• purchase email,
• order ID,
• purchase date,
• license activation status if known,
• reason for the request.

Activated licenses are normally final, except where required by law or where an exception applies.

Refunded, disputed, or charged-back orders may revoke Pro access.

If you found a bug, include:

• app version,
• Windows version,
• what you were trying to do,
• what happened instead,
• screenshots if helpful,
• whether the issue happens every time,
• file type involved, if relevant.

Do not send private files unless support specifically asks for them and you agree.

For conversion, background removal, or upscaling issues, include:

• tool used,
• input file type,
• output file type,
• selected settings,
• error message if shown,
• whether the issue happens with one file or many files.

Your image files are processed locally. Do not send source files unless requested.

Payments, receipts, invoices, and license key delivery are handled by our authorized payment provider.

If you need a receipt or invoice, check your order email or customer order page.

If you still need help, contact support with your purchase email and order ID.

Windows or your browser may show a security warning on first download or first launch because Orenvo Pro is a new app without a code signing certificate.

If you downloaded it from the official KenoLabs website or GitHub release, choose “Keep” or “Run anyway” to continue.

We try to respond as quickly as possible.

Response time may vary depending on volume, time zone, and the complexity of the issue.

For urgent license or purchase problems, include “License help” or “Purchase help” in the subject line.

• Terms & License Agreement
• Refund Policy
• Privacy Policy
• Third-Party Licenses
• Download Orenvo Pro

Support and general contact: contact@kenolabs.dev